Thursday, June 05, 2008

CeMAT - 2008 / Hannover

Economy and ecology go hand in hand


Hamburg-based manufacturer Still AG believes that energy-saving drive concepts are what the industry needs now. The company's RX 70 diesel forklift is the world's first forklift truck with hybrid drive. The RX 70 needs only 2.5 litres of fuel per hour (based on a 2.5 tonne payload and 60 working cycles per hour), making it the most economical and environmentally friendly forklift truck in its class. Comparable vehicles consume between 13 and 60 per cent more fuel. In terms of carbon dioxide emissions, this means that the RX 70 releases only 6.4 kilos of CO2 per hour of operation. Meanwhile Still is working intensively on new drive concepts for the future. Trials with fuel cells fitted to test vehicles - modified forklift trucks and tractors - have been under way for some time.



Still is also looking at ways of making intralogistics more automated. Partly and fully automated industrial trucks are increasingly becoming a key component of materials handling solutions. Amongst other things Still is using RFID technology to plot the position of forklift trucks. And already in service is a new breed of order-picking stacker trucks, which use lasers to navigate by environmental recognition. These innovations are seen as useful additions to the range of existing instruments such as warehouse management and forklift control systems, and now form part of Still's own trademark materials handling management system.



For financial reasons, too, based on total cost of ownership (TCO), Still believes there is a growing market for complete, integrated systems. "This is why we not only make industrial trucks, but also offer an extensive range of services, from complete service packages to fleet management", explains Bert Frisch, company spokesman for Still. "So our customers are able to focus all their attention on their core business activities."




Thursday, May 22, 2008

Nissan, NEC to Make Battery for ‘Green’ Cars (The Washington Post, 20 May 2008, Page D8)

The first commercial products to feature the new batteries will be Nissan forklifts in 2009


Nissan, NEC to Make Battery for ‘Green’ Cars

The Washington Post
20 May 2008

Nissan’s joint venture with electronics maker NEC will invest $115 million to start mass-producing lithium-ion batteries, a technology widely viewed as key for next-generation “green” cars. Nissan Motor Executive Vice President Carlos Tavares said the...read more...

Saturday, May 17, 2008

Games warehouse needs workers, heavy equipment (The Province, 27 Apr 2008, Page A24)




Games warehouse needs workers, heavy equipment

The Province
27 Apr 2008

Vancouver 2010 is looking for someone to do the heavy lifting of hundreds of thousands of items it needs to put on the Winter Games. Olympic organizers will run a 400,000-square-foot “main distribution centre” warehouse in Delta starting in August,...read more...

Thursday, May 08, 2008

Lead generation on Web: "Tire Kickers"

What do you do with them? Should these "tire kickers" be avoided ?

I don't think so. What about the entire buying cycle ? if the lead is in the early stage, should you disregard him simply as he is not sale-ready? Damn stupid.

Enquiro's 2007 B2B Survey: business buyers use search engines most frequently at the beginning of the buying process, during the awareness and research phases. Buyers actually use search engines less frequently when they are ready to negotiate and purchase a high-consideration (complex) product or service. at the early stage, Buyer doesn't want to speak to sales person... So, just tmbrace that..

So what you do? Run different lead programs - one for 'tire kickers' and one for your ideal target. Tire kickers - on long leash, with immediate attention to 'sale ready' lead.

Is the lead working for you?

Crash course for dummies:

1. What is your lead is really looking for?
2. Ideal target? : what does your lead do? Don’t worry about job title…
3. What is ‘tire kicker’?
4. What is ‘sale ready lead’?
5. Buying cycle?
6. Budget, Authority, Need, and Timing?

Friday, May 02, 2008

Possible Client Or Waste Of Time?

Determining Your Prospect's Motives

This expensive journey frequently starts when a potential client contacts your company with a desire to learn more about your services. Your sales team is excited. The potential client must be interested in your company, otherwise they wouldn't have contacted you.

Your first question in this situation should be: "Why did this prospective client contact us?"
Are they:
1. Planning to buy from a competitor but needing to show they've done their "due diligence" by considering all potential professional service providers?

2. Trying to create competitive pressure to get their favored provider to reduce their price?

3. Genuinely interested in our services because they haven't found a great solution to their problem?

Obviously, two of these three possibilities are dangerous for you. To what depth the prospect has gone in defining the solution to their problem is one indicator of whether you're dealing with situation 1, 2 or 3:

Situation One: If the prospect has already tightly defined their solution before you open a discussion with them, they probably arrived at that tight definition by having extensive talks with your competition. In this case, if you want to win the prospect's business, you had better either be a very low cost supplier or be very proficient in persuading the prospect to change their buying criteria at a very late stage.

Situation Two: If, however, the prospect hasn't defined their solution before you engage with them, and they're willing to discuss the underlying business challenges they're trying to solve, then you're in good shape to pursue the business. This assumes, of course, that you're able to help them understand their own challenges and how your services can solve them.

Lead generation Common Truths:

When it comes to lead generation, there are three common truths:

1. In order to avoid the revenue roller coaster that plagues many professional services businesses, you need to generate a steady stream of leads.

2. For most professional services, prospective clients do not make "impulse" buys. Buying has to make it to the top of their to-do lists for any of your sales to happen.

3. As much as you (the seller) might like to shorten the sales cycle, buying complex, important, trust-based services takes time. The initial lead will only happen if the buyer thinks of you when a need that floats to the top of the to-do list, (the "elusive time of need").

What do you do with the lead?

Tighten Lead Management: Small Improvements Yield Big Results And Profits

By Mike Schultz,

The Yankee Group estimates that between 40% and 80% of new business leads are lost, not followed up upon, or otherwise mishandled due to poor company processes. As marketing and sales practitioners at professional services firms, we estimate that these numbers are right on the mark.

Balancing Quantity vs. Quality of Leads

When planning your marketing efforts, should you cast a wide net to find lots of leads, or a narrow net to find highly qualified leads? Here's how to decide.

article is excerpted from Marketing Made Easy. Find on EntrepreneurPress.com

From article:

The answers depend on the stage your business is in, the breadth and sophistication of your audience, your price-point, and the complexity of what you're selling. For example, consider the marketing of expensive, complex items such as passenger jets or nuclear power plant turbines. The volume of prospective customer contacts generated by your marketing is less important than reaching the correct high-quality contacts with a very deep and sophisticated marketing approach. For jets or turbines, relatively few people are critical to the purchasing decision. It's more important to reach them than thousands of people who don't matter.

To understand the tradeoffs, consider:
· Quality (higher cost per lead)
· Quantity (lower cost per lead)
· Why the tradeoff exists and matters

Quality (Higher Cost per Lead)
When product price is higher, complexity of product or installation is higher, or value per deal is concentrated in a few larger deals, the quality of leads has a direct correlation to sales efficiency and success. The valuable audience you need to market to will consist of only a few specific individuals. In this situation, accurate targeting of marketing efforts is of more importance than the volume of contacts created. Why? Cost. It's likely that the purchase process will be extensive and extended--that each prospective customer will require customized, in-depth education about your offering and its benefit to them.

Quantity (Lower Cost per Lead)
When the product price is relatively low, number of units sold is relatively high, and individual deal size is relatively small, large numbers of sales must be made for the business to show revenue growth. In these circumstances, your marketing goal should be a lower cost per lead, so that you maximize the number of people you reach on your fixed budget. Usually a quantity-driven product has a short purchase process, and one where decision authority is minimally permuted within an organization: only one person needs to be convinced of your product's value for you to make a sale.

Why It Matters
More is not always better. Lead generation costs money, and if you generate too many leads--in that your ability to follow-up on leads is overwhelmed--valuable leads are ignored and lost as opportunities.
Since the only thing worse than a prospective customer who hasn't heard about you is one who wanted to buy from you and was ignored (as far as they could tell, you couldn't be bothered to contact them and take their money), you need to balance the value of annoyed lost customers against nonacquired customers.

Leads versus marketing lists

This is a cornerstone.

You have a list of names and addresses. Are they 'leads'?


is getting the list of trade show attendee a lead? Not even close.

" mailing list and database providers would stop confusing people by calling what they sell "sales leads.” They are not sales leads at all. They simply are undeveloped lists of names and data. They fall far short of what is would be deemed sales ready leads. " (here)


I would say most common lead definition (mine) is:

- contact is actively looking for the product
- contact is looking now
- contact info is verified
- lead contact is OK to be contacted back


marketing lists:

- contact is 'just looking'
- not now (long time ago)
- info is old, not verified, possibly obsolete or not valid after all
- lead contact is NOT OK to be contacted back.


when you compare both those definitions - you see what you are getting into..

what the hell "forklift lead' is and why and which you need..

Do you sell services? Or products with a very long sales life cycle? Is it hard to convey the features and benefits of your offering? Do customers only buy after they've built up enough trust in you? Does it take you a long time to convert strangers into clients? more

That is why you need leads.



* According to BtoB's "2007 Marketing Priorities and Plans" survey, acquiring new customers is the #1 marketing goal for 2007, cited by 62.3 percent of respondents.

* According to small-business interviews conducted by AMR Research, a Boston-based firm that analyzes small-business issues, up to 70 percent of all leads were not followed up. The result was an estimated 14-22 percent loss of potential revenue.

* In other words, the vast majority of business owners agree that acquiring new customers is a top priority, yet the majority of leads are never followed up!

But first of all:


What is a lead? Is it Marketing lead or Sales lead? Companies that aren’t asking this essential question of BOTH their marketing AND sales teams will find that they are producing poor ROI from their lead generation efforts. Miscommunication leads to missed revenue targets, wasted budget dollars and possibly more distrust between marketing and sales.
Why is that? Simply because there are different leads and different expectations.

7 Tips to Improve Sales Follow-up & Close More Leads

but in all cases - quantity doesn't mean quality. Sometimes, you need fewer but more relevant... (here) . When you need a lot - ask for marketing lists, when you need quality ask for lead generation services...

Thursday, May 01, 2008

Future is not the features (speed, lift etc.) - but the aggregation of services.. Who cares about the feature, anyway..

Linde brings fast-fill technology to USA
A very good move..

from ForkliftAction

" Gases and engineering company Linde is bringing technology to North America that will make it faster and easier to fill up vehicles with hydrogen. Mike McGowan, Linde North America’s head of hydrogen solutions, says Linde’s 700-bar fast-fill technology, developed for European hydrogen refuelling stations, is industry-leading. “The technology enables us to completely fill cars in as little as three minutes,” McGowan says. “Expanding our vehicle refuelling capabilities in North America gives customers greater access to our strong hydrogen supply network and world-class engineering expertise.”

Dealers fight for ‘free trade’ - No shit... Such a hypocrisy!!!

Interesting... Agree with some points.. And the funniest thing is - you can reverse most of such argument against dealers themselves... Free trade have to be not only on a country level, but on the micro level as well. Let's say on state or city.. Meaning several dealers of the same brand selling on one area.. It is called free market. Not as dealers see it: I can bring equipment to compete with you, but you can't bring yours to compete with me.. Shut up.. Give me a break.

--------------

from ForkliftAction (thanks, guys)

Dealers fight for ‘free trade’
IRVING, TX, United States
Thursday, 1 May 2008
Gregg M Hoss - taking on Caterpillar

A leading US heavy equipment vendor is calling for industry backing in a battle against the giant Caterpillar Inc. corporation.

Texas-based Hoss Equipment Company, a leading independent global dealer of new and used heavy construction and mining equipment, is waging a campaign asserting that Cat is “subverting the US government into unwittingly restraining free trade”.

And Hoss is not on its own. The Washington office of national law firm Bryan Cave LLP is handling a legal defence for Hoss Equipment, together with Alex Lyon Auctioneers, Yoder and Frey Auctioneers, World Tractor and Equipment and Worldwide Machinery.

According to Hoss president Gregg Hoss, the dispute centres on an action brought by Caterpillar in 2006 seeking to stamp out parallel importation of its products.

The Independent Equipment Distributors Association (IEDA), a trade association dedicated to issues affecting independent equipment dealers, has been closely monitoring the action.

It notes that Caterpillar Inc. filed a complaint under Section 337 of the Tariff Act of 1930 with the US International Trade Commission in Washington DC, seeking to halt all future imports of used “grey market” Caterpillar hydraulic excavators that are not imported by Caterpillar itself.

The terms “grey market” or “parallel import” refer to the practice of importing items from a source other than their distributor in the local market. The complaint also seeks to prevent the respondents from future sales of used Caterpillar excavators that have already been imported into the US.

The request for a ban stated that the used excavators imported by the likes of Hoss were “materially different than US-built units and cause confusion and pose safety issues to the consumer”, even though Hoss points out that they have EPA-certified engines.

The used equipment dealers reject the safety argument, asserting that the ban is solely intended to control the distribution chain for Caterpillar’s products, and they believe the action will spread to eventually cover all “foreign-built Caterpillar products”.

This argument is supported by Hoss’ claim that Caterpillar, through Caterpillar Remarketing Services and its authorised dealers, has been the largest single importer of these units.

“It seems now that they want the whole pie, not just the lion's share,” Hoss says in a letter to the industry, seeking financial backing for the court case.

To date, he claims to have spent in excess of USD2.5 million in legal expenses to fight this matter, and estimates that the challenge could cost another USD2 million.

Initially, a far larger group of dealers was targeted. However, 13 have settled with Caterpillar, while three others have “failed to properly participate in the proceedings”.

The hearing has been beset by delays, the first of which was triggered by the resignation of the assigned judge just six days before the trial was scheduled to begin. There have also been evidentiary hearings and Luis Mocete, a spokesman for law firm Bryan Cave, expects the matter to finally go to court on June 9.

The vendors are still trying to get their hands on vital correspondence between Caterpillar and its lawyers, and while Mocete claims the courts have ordered the giant to hand over documents, “Caterpillar still refuses to hand it over”.

“So, we have filed another complaint with the judge who should be ruling shortly,” he says, adding that details of the complaint are confidential and can’t be discussed.

Caterpillar was approached for comment for this story, but has not responded.

Forkliftaction.com News has gained some insight into the issues surrounding the case by speaking with an equipment exporter in Japan.

He blames the dispute on Caterpillar’s international pricing policy, under which different retail and wholesale prices are applied in different markets for the same products.

“You cannot have a standard 30 tonne Cat 330DL excavator with a list price in Japan for around JPY22 million (USD210,000) and basically a very similar machine in the US listed for around USD350,000,” he says.

The exporter, who asked to remain anonymous, notes corresponding discrepancies in prices for used equipment which have prompted Caterpillar to attempt to regulate exports out of Japan.

“Caterpillar Remarketing Services almost certainly would be the largest single importer of Japanese-built Shin Caterpillar Mitsubishi Products,” he explains. “There is a directive in Japan that any used Caterpillar seeking a boat ride and owned by Shin Caterpillar Mitsubishi or its dealer network must be offered first to Caterpillar Remarketing Services.”

The exporter claims that after the product has been held in stock for six months, it is then able to be exported outside of the Caterpillar system.

“I know quite a number of independent Japanese dealers who are furious that they cannot get their hands on some of this stock,” he adds.
Equipment dealers fear a court decision in favour of Caterpillar may encourage the manufacturer to ban imports of all its products, and encourage other manufacturers to clamp down on grey imports.

The peak industry association for the sector in the United States, the Association of Equipment Manufacturers (AEM) vocally supports free trade.

The Association will not comment on individual cases, but Washington spokesman Nick Yaksich tells Forkliftaction.com News “trade is not meaningful unless it's free and fair”.

“AEM member companies are very much aware of the effects of liberalised trade and open markets and are responding through an aggressive trade strategy which includes new products and thinking globally,” he adds.

The IEDA has set up a fund to collect donations to help Hoss Equipment and the other respondents defray the mounting legal costs. More information can be found on the group’s website, www.iedagroup.com.

Monday, February 11, 2008

Ballard spinoff receives OK (Times Colonist, 26 Jan 2008, Page B2)




Ballard spinoff receives OK

Times Colonist
26 Jan 2008

VANCOUVER — Ballard Power Systems Inc. shareholders approved a plan yesterday to spin off its automobile fuel cell assets to Daimler AG and Ford Motor Co. Daimler and Ford will trade their stakes in Ballard for the unit and create a company that will... read more...

Ballard signs two-year deal with Danish company (The Globe and Mail, 16 Jan 2008, Page B9)




Ballard signs two-year deal with Danish company

The Globe and Mail
16 Jan 2008

Ballard Power Systems Inc. has signed a two-year agreement with a Danish company to supply fuel cells for products developed for the materials handling market, the company said yesterday. Financial terms of the deal with H2 Logic AS were not released.... read more...